No refunds will be given on checks, money orders, Western Union payments, or bank wire transfers, either. HostGator’s Terms give them up to 90 days to actually issue a refund.
#CPANEL HOSTGATOR FREE#
So, for example, if your plan included a free domain name, they’ll deduct the standard fee of $15.00 for the domain from the refund amount. After combing through many Terms of Service documents by now, we’ve found that these caveats are fairly common in the hosting industry.
#CPANEL HOSTGATOR INSTALL#
The only catch is that this does not apply to HostGator’s dedicated servers, administrative fees, install fees for custom software. This 45-day money-back guarantee applies to all shared, reseller, and VPS hosting packages.
#CPANEL HOSTGATOR FULL#
That means you can use them for over a full month and still get your purchase price back if any issues pop up. HostGator is so confident in their service that they extend the industry-average 30-day refund policy an extra two weeks or so to 45 days. Overall it was a good customer support experience. We asked a simple question about their shared hosting plans and got connected to a customer rep within two minutes. Similar to other known providers like SiteGround and Dreamhost, HostGator provides a knowledge base, phone, email, and live chat support. But if your host is consistently slow, it means you’ll constantly be fighting a losing battle. There are a few things you can do to speed up your site without switching hosts. And that has a trickle-down effect to hitting your bottom line, too. Slow page loading times have been shown to impact your visitor’s experience directly. Why is it important to have a fast page loading time? Not a very long time ago, it took more than a second to load our site. Moreover, HostGator has improved its page loading times quite a lot. This is definitely not the fastest speed we’ve seen but it’s decent enough to get a spot in our pros section. HostGator delivered an average page loading time of 707 ms over the last 12 months. HostGator’s servers had no issues keeping our site up and live over the past year. It forces everyone else in the market to either match their guarantee and raise the standard level of service or risk falling behind. Competitors coming out and doing this helps raise the bar for the entire industry. We’ve started to see a few other hosts pop up with uptime guarantees recently, and it means all customers win as a result. You will, however, have to reach out and ask for the credit by submitting a support ticket to their billing department within 30 days. Obviously, any planned maintenance or impossible-to-predict hacks aren’t factored into this guarantee. HostGator has posted an average of 99.95% uptime with a bit more than four and a half hours of downtime over the last 12 months.Īnother good thing is that they have an uptime guarantee which says that if they drop below 99.90%, you can receive one month of credit on your account. And beginners will like a lot of the simple, intuitive options directed their way. They’ll help move your site over to their service for free. On top of that, their customer service was fast and friendly. But not anymore, based on our 12 months’ worth of tracking. HostGator’s uptime performance used to be an issue in years past. Rest of the reviews Pros of Using HostGator Shared
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